Invited customer guide
Your organization assigns your role. Your sign-in keeps that access tied to you, and your facility scope keeps work in the right place.
How access works
Use your own invited email and authenticator. Keep sign-in links, invitation codes, and authenticator setup keys private.
Use the email address named in your invitation. An email sign-in confirms who you are; it does not choose your organization or role.
Your organization sends a separate private invitation code. Confirm the intended organization with your administrator, then enter the code in the enabled customer interface.
Select an available organization and, when needed, an assigned facility. Your current membership and permissions are checked for each action.
Common pilot roles
These are role summaries, not a statement of your current access. Available actions also depend on membership, assigned scope, current authentication, and the approved pilot.
ORGANIZATION_OWNER
Accountable for organization administration and delegated access.
Can invite eligible roles within the organization’s access rules. Creating or transferring ownership uses a separate approved process; an ordinary invitation cannot grant ownership.
Ownership is never selected during sign-in.
LOGISTICS_MANAGER
Coordinates loads, carriers, drivers, and equipment.
The role includes load planning and changes, carrier assignment, and release evaluation and review. It does not include issuing user invitations or issuing and redeeming release tokens.
Use this role for a logistics participant.
FACILITY_MANAGER
Works within specifically assigned facilities.
The role covers facility management, load operations, and security or release review within its assigned scope. It cannot issue organization invitations.
Facility scope must be assigned explicitly.
GATE_OPERATOR
Supports the gate workflow at an assigned facility.
This is a distinct facility role for gate activity, not general logistics administration. It cannot issue organization invitations. SHADOW participation never authorizes a real gate release.
Gate access is separate from logistics access.
Ask the organization administrator who invited you to confirm the email, organization, role, and facility scope. If the role does not match your work, stop and have it corrected before continuing.